Support

Contact us

Email [email protected] with a short description of the issue. Including the iOS version, your phone model, and the job you were working on (e.g. "drywall patch, step 3") helps us reproduce the issue faster.

For privacy or data-rights requests (export, deletion outside the app, questions about what we collect), email [email protected] instead.

Common questions

The app says it can't identify the repair

Mr. Handy ships with a small set of common repairs (drywall patch, running toilet, dripping showerhead, caulk, P-trap, fill valve, door knob, dryer vent, cabinet hinge). If your repair isn't in the library, the classifier returns "unknown" and you can pick from the list. We add new repairs regularly — let us know what you wanted to fix and we'll prioritise it.

The AI says my step looks wrong, but I think it's right

The verifier wants a clear, well-lit shot of the work area. Try moving closer, turning on a light, and holding the phone steady — the most common cause of a false "not done" is a blurry or shaded frame. After three failed attempts on the same step, the app lets you skip it.

The microphone or camera button is greyed out

Both controls enable once the live AI session connects (usually 1–2 seconds after you enter a guided session). If they stay greyed: check that camera and microphone permissions are granted in iOS Settings → Mr. Handy. Without the microphone, voice coaching won't work; without the camera, step verification can't run.

How do I delete my account?

Open the app → Profile → Delete account. Confirmation is required. Your account is soft-deleted with a 15-day grace window — signing back in within that window restores everything. After 15 days the record is hard-deleted and your data is gone.

How do I delete a single job from my history?

Open the completed job → tap the chevron in the top-right → Delete. Proof photos for that job are removed within 30 days.

The app crashed

Force-quit and reopen — most one-off crashes don't repeat. We collect anonymous crash reports via Sentry, so we usually see new crashes within a few hours of them happening. If a crash repeats on the same screen, email us with what you were doing and we'll push a fix.

Is Mr. Handy a replacement for a licensed contractor?

No. Mr. Handy is a coach for repairs you're comfortable doing yourself. We deliberately block high-risk situations (gas, primary electrical, structural work) and recommend calling a licensed professional. Always use your judgment — if a repair feels beyond your skill or could cause harm, stop and call a pro.

Refunds and billing

Subscriptions and in-app purchases are managed by Apple, not us. To request a refund, open the App Store, tap your profile, then Purchase History → Report a Problem. We can't refund Apple charges directly, but we're happy to help you through the process — email [email protected].

Status and updates

We post outage and maintenance updates on https://mrhandy.ai when an issue affects multiple users. For account-specific issues, email is the fastest path.